Magnolia Animal Hospital

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Aarika A.

Joined 1 year ago

True Blessing!!. I leaving this review bc this hospital is by far the best. I have never ben to an institution as friendly and as postive at Magnolia Animal Hospital. Although i just started bringing my cat here ( 3 visists total) i will say this place is a breathe of fresh air from her previous vet. They truly love the animals. I honestly thought a place as nice as this was going to be very expensive especially considering what i needed done for my cat. He previous Vet charged us $300 just to sedate her and give her a urine test. But her they did a whole line a treatment and surgery and even a followup at such a reasonable price. Plus my cat seems much more at ease whenever i pick her up. I love this place and as my headline states it is truly a blessing to founs ppl and doctors that car for your pet and their well being and not just money!! MAGNOLIA ANIMAL HOSPITAL CONTINUE TO DO WHAT YOU DO AND I WILL CONTINUE TO SUPPORT AND REFER!!!

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zabeth

Joined 7 years ago

My dog died, when I took him for a dental cleaning.. My dog died, when I took him to have his teeth cleaned. It's been six months, and I've never been so lonely. I lost my best friend. In giving this review, I can not give one star, because that would not be fair to the vet hospital. After all, things happen. Likewise, I can not give five stars, because that would not be true. After all, I did not have a wonderful experience. Or, I should say, my dog did not have a wonderful experience. So, I am settling on the fair score of 3 stars. The middle of the road.

But, I want to share my story of the love of my life first and how we came to be. I adopted Buddy from the Wake County Animal shelter about 8.5 years ago, when he was approximately 2 years old. Buddy was the best thing that ever happened to me. Buddy ended up sleeping with me, every night. He would wait for me, outside the bathroom while I took a shower. He would lay with me on the couch. Buddy also had seizures. Buddy needed me and I needed him. He was completely house broken and always, always went outside to do his business. I would kiss Buddy goodbye, every single morning, before I walked out the door, to go to work. And the first thing I would look for, when I walked in the door from work, was Buddy. He was always there to greet me.

Buddy had previously had a dental cleaning before and things went well. However, this last time (July 18th, 2011) things did not go well. Long story short, after the cleaning, his heart just stopped. They did try to revive him, to no avail. I was devastated. I was unable to go pick him up that day. My husband had to. We were charged for the cleaning, since (per the Vet) that went well. But, they did not charge us for anything else. So, that day, my husband walked out with my child (the vet carried him out in a bag) and he paid $130.00. That afternoon, I saw the collar and leash that I had used earlier that morning, when I took Buddy in. Only this time, this time, there was no dog attached.

My heart is still broken. I feel dead inside. My dog was not just a pet. Not just a family member. My dog was my life. He loved and needed me and I loved and needed him. Buddy was smothered in love. I loved that dog more than I can even explain. I am empty inside and lost. At night, there is nothing laying against my back, not anymore. I see our bed and it's empty. Much like my heart.

I know dogs die EVERY DAY of dental cleanings. I'm well aware of that. Dogs can be absolutely, 100% healthy, go in for a cleaning and die. Dogs can be older, go in for a cleaning and make it through! It's a gamble. Likewise, every precaution can be taken prior to a dental cleaning (blood work, etc) and that can come back fine, in the normal ranges, showing nothing remarkable. The dog can still die on the table. Why? Just because. It happens.

I had wanted to wait a while to share my story, and now I have. There is one thing I have in my memory bank of that day, that makes me feel good. The morning I took Buddy in, I got down on my knees, hugged, petted and kissed him. Told him I loved him so much and I'd be back soon to pick him up. I got up and the girl started to take him away. I stopped her. I got down again, on my knees and repeated what I'd just done: Kissed him, rubbed him and told him how much I loved him. Then, I got up again. And, while I was at the counter, filling out the paperwork, I looked. And I watched, for the last time, as my Buddy was walking away from me.....He never turned back.

I didn't realize how imperfect life was, until I lost you Buddy, and saw how perfect life had been. I love you. Mama loves you and will always love you. See you in my dreams, sweet friend.

Beth Wilson Raleigh, NC

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ncsnobunny

Joined 3 years ago

We <3 Magnolia. We've been dealing with Magnolia for our fur babies health needs for MANY years now. I don't even recall how many. It started out that we felt like our previous vet was overcharing us (badly) so a dear friend suggested Magnolia and said they were reasonably priced and good all around. We've found that to be true and then some.

We've had all kinds of issues with our pets since we've been going to Magnolia, we lost a Beagle to congestive heart failure, they were supportive in every way they could possibly be seeing to it that it wasn't a hassle when we needed to refill her medications.

One of our kitties needed to have a tumor removed and now cats are not always the easiest patients but my little guy was and when I would call to check up on him they just ranted and raved about what a great patient he was. When we were getting our discharge instructions he stalked around the room like he owned the place, no worse for the wear.

We had another beagle that we'd adopted from the shelter and when we did we knew he had heartworms. We were able to sucessfully treat him for the worms but it was too late and he had permanent lung damage that caused him to suceptible to any infection at all and he had been in ICU at the CVM at NCState 6 mos ago, we took him back there for this most recent event and we wound up having to put him down. The attending vet at NC State said she would call Magnolia and let them know and the following week we received the sweetest sympathy card from them.

I can't trim my dogs toenails because they have a phobia about it and it just makes me just as worked up as they are so I always get magnolia to do it. I'm not much of an appointment person because I'm just not good with time. I will be late to my own funeral but Magnolia has never given me a hard time about it. They always work me in at the last minute for random things, including filling Rxs. I remember once I had my little Shih zu in just before Christmas and we saw Dr. Jon and he before we left "be sure to tell x (my husband) & x (my l'il aforementioned beagle) I said Merry Christmas."

The building itself isn't much, but it's spacious and clean and the staff is always very nice, helpful, easy to work with, and caring. I don't feel like I've been robbed when I leave there...and so if you need anything more than that then you just can't be pleased.

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Roscoe Coletrain

Joined 3 years ago

Great value, Great care. Amazing, an affordable Vet in Raleigh. I have heard so many people complain about Vet prices being so high in Raleigh. I asked a friend who works for the SPCA if they could recommend an affordable Vet and she suggested Magnolia. After checking City Search and reading the great reviews I decided to give them a shot even thought they are pretty far from my house. I must say that they exceeded my expectations in all categories. I was also very happy that they diagnosed my dog with anxiety issues that have been gradually getting worse with age and with medication he is back to his old self. P.S. Dr. Theresa is great.

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VZ

Joined 4 years ago

BEST VET HOSPITAL EVER!!. I have a 3 year old Maltese and I honestly have to say he is my world (sad, but true). His name is Dustbunny and he recently had to have surgery to correct a luxating patella- I was with a different vet when Dustbunny was diagnosed with this common issue. I was very worried until I came across this wonderful place. I made sure to meet and take Dusty to see Dr. Jon before I would even schedule his surgery. Not only is Dr. Jon wonderful but also Dr. Jon put me at ease and explained the procedure and answered my many questions about the surgery!! He is the best vet ever!! The surgery went super well and Dusty was running and jumping after only one week!! It was like a miracle!! I'm super happy and now I only trust this place with my little furball. Also their prices are excellent, I paid this place less than half of what my old vet was charging me for it! I hope Dr. Jon doesn't ever leave this hospital. Highly recommended- the staff is very friendly too!

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dksgps

Joined 3 years ago

Dr. Teresa Palmer. First off, let me express my condolences to the previous writer who lost her dog. I am sorry to hear about your experience and that you lost a member of your family.

However, I am writing this review, as unlike the previous writer, I have experienced the exact opposite with Dr. Teresa. We recently switched to Magnolia Animal Hospital for our 7 year old dachshund. Dr. Teresa was the first doctor we saw back in January. Our dog was sick and has since been diagnosed with Irritable Bowel Disease. As tramatic has it has been to see my dog sick and not know what to do, Dr. Teresa has been an angel. She has been very thorough in her treatment, research and diagnosis for our dog. She has always had my dog's health concern as one of her top priorities. Whenever, I have called due to a concern or to follow up, she has taken the time to discuss in detail our dog's case and has always acted in a very professional manner. The times I have come to the office to pickup a medication, she has greeted me at the front and spoken to me face to face about the care and treatment needed for our dog without an appointment. One of the reasons we left our prior veterinarian was due to the lack of compassion and personal attention. I can honestly say that Dr. Teresa has gone above and beyond my expectations and has been honest, upfront and knowledgeable about our dog's medical condition and treatment. The doctors at Magnolia work as a team and like most professionals, discuss their cases together. At one point, I was concerned about some new symptoms our dog was experiencing and had to call in when Dr. Teresa was not working and spoke to Dr. Jon. He was aware of my dog's case and was in agreement with everything that Dr. Teresa has been doing for her. In addition to the help that Dr. Teresa has been providing for my dog, the staff at Magnolia has been wonderful as well. I truly do feel like they care about the health and well being of my dog and want the very best for her. They are a compassionate group of professionals and I am happy to call their practice and Dr. Teresa our veterinarian.

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aeparker916

Joined 3 years ago

Most wonderful vet. I have been a customer of Magnoiia Animal Hospital for 12 years. I can't get over how affordable they are and how much they love my pets. We had to put my dog down 2 years ago and Dr. Jon cried almost as hard as I did. I couldn't believe how compassionate he was. He even came out to the car so Taylor could die in a comfortable place. There were even 2 or 3 staff members outside in the parking for support.

They are not out to make tons of money...they want to help animals. I was so impressed to hear that a lot of the rescue groups go to Dr. Jon because of his prices and he is so generous to the homeless animal population.

I have a hard time believing the negative reviews. They are wonderful!!!!

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zest4life7777

Joined 3 years ago

Teresa Palmer. I wanted to advise and express my thoughts on an incident that occured at Magnolia this weekend. My dog Frosty has been under constant care with Dr Jon he has been wonderful and sympathetic to our dogs needs. On Saturday February 27th we called the hospital for help as we noticed our dog was sluggish and had vomited dark coffee like grounds and her stool was dark.

When calling Teresa was the vet on duty as Jon was off...thats where it all went bad,,,we explained all these symptoms in detail and she said your dog has a bleeding ulcer and she just needs certain meds I will prescribe and she will be better in 3-5 days. She was in a hurry to get off thr phone..Teresa had seen our dog on 2 occassions and was aware of her previous history.

We got the meds 30mins later and started to administer them as told. By night time the dog was weak and stumbeling and could not settle down.

We told our dog be patient we know your sick and your meds will kick in. Well later that night the dog has a seizure then went into like a coma state...When we tired talking to her she took her last breath as were on the phone with emergency help and died. When she died she discharged about 3 pints of blood from her stomach.We still rushed her to the emergency center and they confirmed she was dead.

Teresa should have asked us to bring the dog in, Teresa should have told us sighns to look for, Teresa should have asked us what her face looked like as she was jawndess in eyes and mouth..When the dog died and we told them aboutst what Teresa did they almost admitted error rigth there...bottom line Teresa needs to stop practicing medicine.

Could my dog have been saved, we truly think so as when we called the dog was not that ill.

Thank you for reading.

Linda A. Cameron

The dog was 2 yrs 4 months old in great shape and her liver values were almost perfect.

My dog died due to her neglect, she has only been there 2 years and we will never ever go back. Jon was on vacation thats how we got bad advice.Apparently she was busy and wanted to get out early as she is balancing her schedule.

If anyone reading this ever ever get's Teresa run away don't let her look at your animal..If anyone ever see's any red in stool or vomit take your dog in, don't let them push you away like us.

If anyone else had a problem with her I want to hear it. Of course we will take this as far as we can but it feels good to put it in writing here.

We will no longer take our pets there as we may get caught again with Teresa and I can't allow another family member to die under her care.

We truly think Frosty could have been saved.

Thank you

Linda Cameron

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Gard R

Joined 4 years ago

Great Vet. I have been taking my dogs to Magnolia for a couple of years. During this time they have always treated me and my dogs like best friends. My dogs would dance outside the door to go into the hospital.

Recently, I lost one of my babies in a very traumatic situation. When I got to Magnolia, I was in shock, there was nothing that could be done to save him. The staff began to cry with me. their main concern then was to ensure I got home safely and had someone to take care of me. I wanted an autopsy done, John Dean (worried about me drivind) insisted on taking the body to the autopsy center! He went after work on his own time and I was never charged!!!

I would never want to experience this again, but I thank God I had the help I had to get through it.

I think it is reckless that people use the internet to post very negative comments when they are getting a small picture of what goes on in a business!!! Magnolia's lobby is always busy, people always seem happy and most important - the animals alwys get the love and respect from the staff.

Doesn't Recommend

Jake3356

Joined 4 years ago

Very unprofessional. John Dean (partner) handles his situations poorly and is not compassionate about your pets. Our dogs are our "KIDS". John Dean did not make us feel like our dogs were #1 priority while boarded with Magnolia.

Dr. Jon is very good. Wish he was at another center