Raleigh >Veterinary Services > Mitchell Mill Animal Hospital
4012 Mitchell Mill Rd, Raleigh, NC | Directions 2761635.882104 -78.508201
Go ANYWHERE but this place! – 2 Stories of incompetence,
I took in a small dog, I suspected of having an injury sustained while playing with our lab, Dr Covingtonton assured me there was NO injury, that the dog had a skin allergy and needed her anal glands expressed. I was then given meds and sent home. I waited a few days and took her to Dr Fisher on Gresham Lake Rd and he diagnosed her with a spinal injury and gave her medication that actually helped. I trusted Dr Fisher, but took her to a vet in Wilmington that I had worked for while I was in college to get his take, as I could not believe that a spinal injury could be passed off as a skin condition and an anal issue. Not only did he agree with Dr. Fisher he LAUGHED when I handed him the scripts I had been given by Dr. Covington.
Next...I took my 86 year old Grandmother in to have her 15 year old lap dog put down. It was really hard and the dog had outlived her quality of life for a while, we just couldn't bear to let her go. I asked Dr. Covington to give the dog a pill to relax her as I wanted this to be as stress free for the dog and in turn my 86 year old Grandmother. I gave the dog the pill 30 mins before arrival. The dog was not just "calm" she was sedated, so much so that her blood pressure was so low that Dr. Covington stuck her at least 3 times in each leg, then asked to do a HEART PRICK infront of my already horrified Grandmother. We said NO! I was ready to walk out of there,old dog in tow, when she finally got the poor dog in the jugular. We took our bloody stabbed dog home and buried her ourselves and I believe we paid around $75 for her services for that! I do know she is good at collecting dogs & cats she thinks she can turn a profit on and I can't believe the way she keeps the front of her office is not against some regulations. She has chain link cages on concrete (filled with her "rescues" that go up to $400 a dog) lined up in front of the parking lot right up to the front door.
You have been WARNED!
Very unorganized – I adopted a puppy and was given paperwork that turned out to be the wrong info. The dog wasn't fixed and had parasites and a urinary problem. Either the paperwork was falsified or they're just that unorganized. It's unfortunate for their animals that are looking for a good home.
Don't stop yourself from looking at adopting their animals but you should assume the animal has had no shots, no deworming, and probably not fixed.
WORST Experience I've Ever Had with Rescue Group - SHAMEFUL – Shame on you, Mitchell Mill!
1) The dog that I had visited with and agreed to adopt was sick, but they assured me she was recovering.
2) When I went to take that dog home they told me that she would instead be adopted out to someone who had filled out an ONLINE APPLICATION for the dog hours before I had filled out my IN-PERSON application. The person who received the dog had not even met her. -- THAT'S SOME RESPONSIBLE MATCHING!
3) I asked to visit with another dog and was told that he could not be socialized. He was 3 months old.... Isn't that a little like saying a 3 year old will never learn to read?
4) After almost having to BEG to see the dog, I finally was able to visit with him and discovered that he was incredibly sick - they told me it was a respiratory infection. That was only ONE of the problems. He also had (unbeknownst to me) demodectic mange. I can only imagine how many other animals also suffered from it, especially considering the FILTHY atmosphere.
5) I had to pay for the remaining respiratory medicine. If I had adopted him a week later, I wouldn't have had to buy his leftover prescription. Instead, I had to pay for multiple visits to another vet - 3 MONTHS OF WEEKLY VISITS to treat his skin INFECTION.
I have never had such a terrible interaction with a veterinary hospital/"rescue" group. I have adopted another animal from the Wake County SPCA (sickly, as well) and that experience was wonderful. I was fully informed of that animal's medical conditions (full disclosure) and was happy to provide a donation.
I honestly believe that Mitchell Mill is just that - a Mill:
"A process, agency, or institution that operates in a routine way or turns out products in the manner of a factory."
In other words, they don't see homeless animals and compassionate people - they see dollar signs. I wish I could sell my soul to the devil and pump out sick homeless animals for cash. But instead, I think I'll curl up with my loving animals, contented by the fact that I actually care.
My New Puppy's Transferred Health History – Started vaccines way too young (5 weeks age!) and neutered too young per my current vet. I had difficulty getting them to fax records, then the ID description didn't match my pup, I adopted via a neighboring county's rescue program, and commend their efforts. But compromising my pup's health early on is a poor standard to set for the pets they adopt out! I trust my current vet's experience, research, and advice, and they are always good about honesty with me. They will wait to further vaccinate and informed me of some of the predisposed conditions my pup may get and how to observe and prevent them as much as possible, all due to early and over-vaccinating, and neutering too early, affecting appropriate organ, bone, and muscle development! And Mitchell Mill included nutrition advice that is very old school, pet food industry recommendation. My vet placed my pup on high protein, high bioavailability and digestibility immediately.
I can't review on their exam thoroughness or facility, but with the mentioned shortsights I don't want to patron them either.
Intentions seem good, but the urine smell has to go. – It's nice to foster animals, but there is a whole zoo loose in the office, and the workers don't clean up after these animals when they urinate on the wood floors, even if you politely point out a dog urinating on the floor; hence the smell.
Knowing they have dogs for adoption, I went in and was only shown 1 dog, which the brought out to me while others were kept hidden. Poor thing had not been bathed and still had obvious parasites. And that's the dog they WOULD show me. The adoption fee was $250, which seemed high for a still parasite-infested dog.
Be wary of their day care service... – I can't speak about their hospital services, but about their day care, avoid it if you can, especially if your pet has special needs. For example, our pet has food allergies, and we took our pet to Mitchell Mill for them to day care. Along with our pet, we dropped off the special food she requires separated into strict portions for each meal. Not only did the caregivers skip two meals, but from her stool we noticed our pet was fed or allowed to eat other food and/or treats. We are almost certain these foods caused our pet to suffer allergic reactions for 3 weeks immediately afterwards. Needless to say, we're disappointed the caregivers at Mitchell Mill neglected to follow our explicit directions, even after we discussed them three times - over e-mail, in person, and in a written note we included with our pet and her food. Hopefully, it was all an accident, but I hope they pay more attention to their customers' needs. If not, they could cause more harm to our beloved pets.
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