Cary >Neo-China Restaurant
We have been going to NeoAsia every ~6
weeks for the last year (Cary store and went to the Raleigh one prior to that) and have typically enjoyed the food and the service ... but had a terrible experience last week. The experience also provided insights on how little management and owners care about customers.
We had a waiter who would visibly sigh in frustration (the 3-4 times we asked for an extra condiment or chop sticks), did not get the order right (and picked up the food from the table in frustration and failed to apologize), the list goes on!
To make things worse - the manager was also unapologetic and basically said "there is nothing I can do" - he was not interested in getting feedback from a customer or ensuring that the customer would come back again.
Awful service - I will never be going again.
Not very helpful service.
My family, being first-time Dim Sum customers, were uninformed to the Dim-Sum concept. We sat at our table not sure of how to order and without anybody to explain it to us.
This restaurant left us hungry and clueless for 30 minutes without any idea of how to order and only filling our drinks 1 time.
We finally asked and found out about how dim sum worked.
AFter that, the dim sum cart barely came around. When it finally did, the food looked too small of a portion for the price and the wait staff was not engaging at all.
If the of idea of dim sum is to present food to have customers choose from then the wait staff serving the food should pay attention to people sitting around without any food and looking hungry and help them find some kind of solution whether it be to order from the menu or other options.
Instead we were left hungry and clueless for a very long time.
Fine. All these reviews have been so passionate in terms of good and bad -- this rather surprises me. Neo-China is, in my several years of experience with them, good. We don't rave about it, but it's solid. If you want a Chinese-American take-out meal (that's how we usually eat it) that stands on the good side of typical, choose Neo-China.
WASTE OF MY PRECIOUS SUNDAY.
Our first time in this place turned out to be VERY DISAPPOINTING. This place evokes an ambiance of a very poorly designed W Hotel.
The wait staff needs alot more training in the hospitality business. There is no smiles to be found on their faces on the day we went out to have lunch.
The dimsum carts do not stroll around to cover the entire footprint of the restaurant. We had to constantly ask different waiters ( all dressed in pretentious black clothing with some CIA-style microphone attached to their shirt lapels ) to send other carts our way.
The attention to the detail, this establishment lacks.
FOOD REVIEW : this is the WORST dimsum we have had. No layers of flavor, expensive for the size of the servings, the menu is deceiving in its description because it doesn't have good asian flavors in their offerings.
THE BOTTOM LINE: STAY OUT OF THIS PLACE. THIS IS NOT DIMSUM, THEY FAILED IN BEING GOOD ASIAN FOOD AMBASSADORS.
I would rather starve to death than eat at this place..
Let me first start by saying that I have been a regular customer of this place for 6+ years. I almost swore this place to be better than any place. We always enjoyed the take out as it was fun to enjoy your favorite food with your family in the comfort of your house. It takes us close to 30 mins to drive to this place. I have recently had bad experiences with the food but today was proabably the worst one. I would still let it go but it was the horrible experience with manager of this restaurant that prompted me to write this review. The food recently has been quite bland, meat has been overcooked or undercooked, chewy at times and the sauce does not seem to have the flavor. The takeout for 2 is close to 25+ for that kind of money you would not expect the "mall stall" kind of food. But today our food was clearly stale. We are parents of 2 kids, one of them is newly born and those who are parents can understand it is quite challenging to find time to have peaceful sit down meals. We got the take out for lunch and fed our eldest child while my wife was attending our infant. It was pretty late in the afternoon when we got to eat our lunch and we found it stale. We felt incredibly bad to feed our eldest child the food that we "trusted" always to be good. We barely got through our lunch as there was no point in taking the food back and get the replacement. I was not willing to invest an hour in that exercise but I thought we will call them and let them know. My wife called them and explained the situation. The person in charge called the manager and then called us back saying please bring whatever is remaining and we will make fresh entrees. We really appreciated that they considered to fix the issue and they said it is ok if we come back in the evening. Well when I went in the evening, the manager was incredibly rude and there was absolutely no apology for the inconvenience. On top of it, he said since you guys have had some portion from these meals, I cannot make you both the entrees but will make only one of them. I don't know what to say after that but I walked out saying don't worry about it. My blood was boiling and I called him to tell me that I did not appreciate this treatment, on which he said that he is busy right now and cannot talk. After a bad food and such "blood boiling" service, I would rather starve to death than eat at this place.................Hope this helps !
P.S I had to give "1" star as it is a requirement to publish the review, in reality it is not worth any.
Not as good as it used to be. I've been going to Neo China for 10+ years. It's not as good as it used to be, either in terms of food quality or service, but it's still OK. I usually do take-out, which now costs me about $5 more than it used to (now $25+ for take-out for 2 people), which seems way too much for what you get. The food is sometimes inconsistent. Overcooked, undercooked, flavors may vary. Sauce seems artificially thickened and shiny. Unlike most chinese restaurants, many dishes come with a variety of vegetables, although they're the exact same mixture of veggies (squash, zucchini, etc.) which gets old pretty quickly. You can order dishes without MSG (can't believe they still use it), but they taste really bland. They've extended their menu to include Thai and sushi, but you can't really do everything equally well. The last Thai dish I had there was really disappointing.
Great Restaurant In Town. Nice restaurant with great food, sweet and friendly staffs and nice services, we love their food!! Highly recommended!!
Fake chinese food. First impression of Neo China went right down the toilet upon entering the restaurant. Management was not friendly upon greeting...waiter had no idea what he was doing...didn't greet us, just took a drink order, took long for the drinks...took 15 mins to take our appetizer order because he insisted on what was his best choice on the menu to order and started to argue with us, not very good manners on his part...brought main course out not even five minutes after appetizers were served...main course came out cold and too pricey for chinese food. for example, who wants to pay 4 dollars for two spare-ribs? horrible. please don't eat there, just go to china chef in apex.
Was hoping for the best, got the worst experience when eating leftovers at home.... I am sorry this is my first review but this is just too gross. My girlfriend and I love dim sum and were pleasantly surprised when we found Neo China. Even though there are alot of people and few wait staff, everyone is friendly and there is good variety with quick service. It was great so we started going there for Sunday brunch every weekend and especially enjoyed the sticky rice. Anyways, we took food home as usual (since our eyes are usually bigger than our stomachs) and the food went straight to the fridge for the next night's meal and we split leftovers. I wolfed down my half (not chewing my food enough as usual) and she picks at her food - and pulled out what looked like a cooked larvae with pincers from the sticky rice. I thought it was just a piece of chicken cut into a little bit - until she told me she saw exoskeleton and pincers which just grossed us both out. Anyways, it was probably a fluke until I realized I saw the exact same thing the week before but just thought it was an oddly cut piece of chicken or meat. All I know is that we both totally grossed out and can't go back now. We are both really sad since we really enjoyed the atmosphere and food - I really hope that it was just isolated incidents. I joked that maybe that's why we liked it and got yelled at :-/ Anyways if you do go, please write me directly to let me know that we were being crazy and if enough people tell me the sticky rice is fine, I'll go back and try again (by myself first)....
terrible food, over priced, total rip-off.
1) environment - dark and smelly, greasy and sticky stuff on floor
2) dim sum - I did not have much expectation to begin with for dim sum in NC and still was hugely disappointed by the low quality of the food served. The steamed sparerib had funny taste. The shrimp in tofu tasted like past expiration date. the tea also taste bad - who knows how many customers they have servered from the same tea bag?
3)price - unjustified for food of such terrible quality
4) waitstaff - way too many waiters for such a small restaurant, doing nothing except for talking loudly behind the customer's back.
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