Cary >Neo-China Restaurant
Very nice restaurant, A MUST TRY PLACE!!. This is the best Chinese and perfect Dim Sum, variety of foods you can pick from the carts; is the best restaurant I've ever had. The food was great , the services are perfect, and all the staffs are warm and friendly! I can't believe the description of this previous review, I can't think of anything bad at all! We love this restaurant and they have wonderful Sushi and Thai now, it's a must try place!! Highly recommended from us.
Horrible customer service, even by managers and food always cold.. This restaurant has the worst customer service I have ever been to, not the entire staff but mostly mangement. Since it is not a franchise or corporate there is not much we can do except by not going any more. I have been going to this restaurant for quite some time now and not once has the manager stop by and ask how we are doing knowing we come all the time which shouldn't matter. If you walk into any corporate restaurant that is one small important gesture the manager can make without going out of his way is put a smile on their face and make the guest feel welcomed, even a table visit would be nice which by the way is part of the manager job description. As a matter of fact he always puts on a blank rude stare and sometimes drops off food rudely and literally plops the plate on the table and immediately walks away without asking how our experience has been so far. The first time this happened I excused it by saying "maybe he was having a bad day" everyone gets those once in a while, but no, this has been a continuous cycle each week and simply unprofessional and discourteous to all the guest. The food is 8/10 times either cold or looks like its been sitting out for a VERY long time. when asked when when some fresh food will be coming out, management looks very irritated and reheats the same food that has been on the cart (often thrown back in the deep fryer so now it is saturated in oil) and again throws it on the table and walks away. there is also never enough food prepared each week. either management does not care or this restaurant is poorly prepared every week.
Terrible Dim Sum. I used to think Neo China in Cary had decent Dim Sum, but not so much anymore after two bad experiences including one this afternoon. We arrived during the prime lunch hour (~12:30pm) on a Saturday afternoon--the Dim Sum selection was scarce; worst of all, none of their Dim Sum was hot. It was at best luke warm. Anyone who knows Dim Sum would tell you that Dim Sum must be served hot! I often see going out for meals (brunch, lunch, dinner) with family and friends as an enjoyable experience, but my latest experience with Neo China in Cary was anything but enjoyable. The quality of the food is the primary driving force (in addition to service and ambience) in attracting new and returning customers--Neo China has certainly failed repeatedly in this category. Our experience was a total disappointment-we would've been better off getting fast food for lunch this afternoon and that would have saved us more than $20!
Customer beware. You need to watch this one as they have a funny habit of holding onto your credit card. Twice I have had to ask them to give me back my card after I had signed the receipt. Only for them to stare blankly at me until I explained they still had my card. Today however they didn't give me my credit card just the receipt and it wasn't until I went to pay for something else at another store I realized again what they had done. Bad service and inconsistent.
Dim Sum on weekends. 4 of us went for Dim Sum 2 weeks ago on a saturday afternoon. It was excellent food. I enjoyed it all. I can't wait to go back. I enjoyed the chinese broccoli, the sticky rice, the tofu dumpling was great. I had a fried shrimp that was yummy. It was very tasty and the price for 4 was $44. with tea. I would suggest getting 1 thing and eating it. The portions are large enough to share. Its not a place for a quick meal - but lots of fun watching all the food go by. I had a sesame bun - it was sweetish but not a dessert - it was very good.
Flavorful Chinese, good lunch spot. Let me start by saying I'm not typically a fan of ordinary Americanized Chinese food. I love Thai and Vietnamese because food of these regions typically has flavor by utilizing unique spices like lemongrass, and I love curry. I find most Chinese places to be extremely bland, overly salty, food that is cooked in way too much oil, and they usually have the exact same menu. This is not the case at Neo-China in Cary. Sure they have some of the familiar dishes like the old stand by of sweet & sour chicken, but they also have some unique combinations. The Spicy Honey Chicken is amazing! It is very lightly battered unlike so many other places I've tried where the pieces of chicken are fried in so much batter that there is actually little meat inside. At Neo China it really is "lightly dusted" nice chunks of chicken breast, not dark meat. The spicy honey sauce is awesome, a perfect balance of sweet and spicy and it actually has flavor! The hot and sour soup is pretty good too. They use better ingredients here than most other Chinese places, so yes it is a little pricier for Chinese. The lunch specials are a pretty good value, at around $7.00 each you get a wide variety of choices and it comes with soup, egg roll and rice. I'm looking forward to trying their Dim Sum on the weekend.
Wonderful Dim Sum on the Weekends. Neo China's Dim Sum is one of the triangle's best kept secrets. Yes it's hectic and you may have to wait and you may not know what the heck you're ordering. But it's cheap, fun and feels like you're on vacation in Hong Kong. Just order and don't worry about it. We split our tab with the table in order to try lots of items and after getting totally stuffed, we each ended up with a $10.00 tab including tea. It was so much fun, I can't wait to go back. In addition, I took four clients and myself out for lunch one day and the total tab was $45.00! We all loved our food. The person who complained about the price has me confused. This place is a great buy for the money. You can't compare it to the typical take out style restaurants. It's a sit down restaurant and priced accordingly.
chinese food??. I got delivery. It didn't taste bad; but it didn't taste like chinese food. It was over priced and I could have gotten something similar by cooking some chicken, rice, veggies and topping with heinz gravy.
Never Again. After I phoned in my reservation, they lost it and I had to wait 20 minutes with no apology whatsoever. The rice noodles were tough and old, the shrimp obviously pre-frozen small variety, and the mango pudding straight out-of-the-box. It is sad that this substandard quality of dim sum exists in the Triangle and people have little place else to go. Although service is bad at most Chinese places, at least you expect the food to be decent. I will not be coming here ever again. If you're not going to take reservations, then just say so over the phone, not when the customer arrives!!!
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