Salon Blu

New Mangement makes it feel Uptight

by pcivoice at Citysearch

Since Susan took over as management the place feels very uptight and uncomfortable. the hairstylist dont even appear comfortable. The whole experience is not comfortable any more. Amanda and Hanna did a better job making the clients feel special and want to come back. This is not the place I want to be when I spend a lot of money to relax and have my hairdone or let it down so to speak. You just can't let your hair down there any more. And speaking of that,what happened to my favorite Hairdresser Tiffany Holmes, Where did she go? Please tell me so I can go and enjoy my hair getting done. One more thing, I Feel as if Susan the new manager must make money off of sales because everything, every little tiny thing is billed now. Full hair cut prices for bangs and textorizing and I guess tissues if you sneeze? I don't feel like I am being treated as a good client I feel as if I am a dollar bill when I go there. So PLEASE TELL ME WHERE I CAN FIND TIFFANY. MY WHOLE FAMILY LOVES HER and so do all of our friends.

There are better places out there!

by CSMobileUser3 at Citysearch

At Salon Blu, I always felt like my business was unappreciated. The stylists there act stuck up and they were really rude. I have found a MUCH better stylist and environment at Tanas. I will NEVER go back to Salon Blu.

salon blu

by diannecarlyle at Citysearch

Joy has been cutting my hair for a year now. Each time

I see her she gets better!!!!!!!!!! My hair looks fabulous

A good stylist is one less thing too worry about.

Kaitlyn is a goddess! :)

by DUHmanda at Citysearch

Let me start off by saying I am unbelievably picky and no other stylist has ever been able to recreate what I've asked for, even if I bring pictures or allow them to create it themselves with just a "vision" or idea of what I want. That all changed when I came to Salon Blu!

My sister referred me to Kaitlyn at the Brier Creek salon in Raleigh. Thank goodness for that or I may have never found her! Kaitlyn did an AMAZING job the first time she cut, colored and styled my hair. I seriously have never felt so great about my hairstyle. She also taught me how to recreate my hairstyle without pushing products on me (I did buy a few things, though :D)

The second time (recently) she colored and cut my hair, I felt the same. Amazing! I love love love Kaitlyn.

Now I do want to mention the pricing of the cuts and colors, I spent a pretty penny on my hair cut, retouch/color, and style. I was unable to leave the tip she deserved because the price was unexpected (it was about 50 dollars more than the previous cut/color for some reason), however I would never think twice of changing salons because of the price. Why mess with a good thing?

Kaitlyn is amazing. I definitely recommend her!

Unfair Pricing and Service

by Leigh Warrin at Citysearch

New to the area, I was hesitant to re-color my hair with a new stylist, or attempt to find a new salon. I had been online and seen all of the negative reviews for Salon Blu, and heard a few word of mouth warnings from people in Raleigh of bad experiences they had there; however, I decided to try them out for this single service, and maybe get a cut later if I liked it.

My stylist was an "intermediate" ranking of some sort with only one year of experience in hair, and was extremely friendly and kind; however, I have a lot of experience with $250 haircuts/colors in other premier salons, and Salon Blu should price their services more fairly. I left with a color job that looked like a $90 price-tag, but paid $195 for it with tip. She did as well as she could, and I guess it's not her fault that a stylist with only one year's experience is told to charge $95 for a highlight.

I left with soggy wet hair because if you don't get a cut, you have to pay $30 more for a blow dry! I understand that it may not be necessary to blow-style hair if only color is done, but a customer who spends two hours in a salon and pays for $200 in services should not be sent out with wet hair-- it ruins the experience and makes your client feel like they're not worth it.

The receptionist was extremely friendly, and scheduled me to have my hair corrected, and it looks great now; however, I was not allowed to speak with an owner regarding my experience, which I thought was shoddy management from someone who owns their own business and should take pride in it.

This failure on the owner's part was intensified by the fact that during my original appointment, my stylist pointed her out to me and told me she was the owner, and the same woman was in the salon the day I came to get it fixed. She was present the entire time, and never even said hello to me or apologized for my horrible experience.

Salon Blu has extremely friendly and professional staff, but the owners are failing to do their part to make this a successful client experience. If I would have been called, allowed to speak with, or cared for my this management, I would not have written this review. The owners should care more about their clients, and have a more fair pricing scale to keep customers from feeling like they've been robbed.