Raleigh >Beauty >
Spas >Serena Signature Spa Salon
Serena Signature Spa Salon. Oh my what a disappointment - I called like 5 or 6 times with no answer or answering machine and finally got to talk to someone and made an appointment for facial and massage - As soon as I arrived I was disgusted - stylists/therapists sitting on porch smoking cigarettes ! Hoping that my service would not be conducted by one of them I sat and waited past my appontment time - to find out that I would be getting a facial and a massage from someone who REEKED and smelled GROSS ! How could theythink anyone wouldwant their stinky filty hands touching my face ? This would not do - I do not know who manages the place but they are losing money big time - the place has so much potential but the staff is destroying its reputation ! Someone needs to clean the place up inside and outside is dirty too.
Don't bother--very unprofessional & spa services not good. The place looks nice and is in a good location, but that is about all it has going. I was sold by its appearance and the women who kept saying they were Raleigh's only 5-star spa. They seem to open later and close earlier than the posted hours because they don't answer the phone. I have even gone over there to try to make an appointment after being so irritated by the answering machine and it was closed 1 hour early. I bought someone a gift certificate and it was lost, but the salon kept putting off looking it up and saying no one knew how to do it and after 3 weeks of stalling finally said they lost the records and couldn't get it back . They should have at least offered to split the difference, but did not. Then I went in for a supposed relaxing couples massage and facials it was the worst massage & facial experience of my life. The massage therapist smelled like smoke, would not stop talking, mostly about himself and trying to sell himself for other outside services not affiliated with the salon-- then when he got to our hands he intentionally cracked the knuckles and made a moaning sound with every cracking noise! I don't know if he thought he was convincing us that it felt good, but it was disgusting. I told them I wanted a deep cleansing facial and the woman who did the facial insisted that she did deep cleansing facials knowing I would not go for the service otherwise. She basically gave me a face massage with products then put something on me that felt like it was burning my face off and tried to convince me that the product was the deep cleansing piece of the facial. Horrible service, unprofessional staff, unenjoyable experience, and a waste of money. There are so many places you can choose from & this is not the place to go. They say they are a 5 star salon and not only are they NOT a 5 star salon, but the only reason they may deserve 1 star is because the place looks nice.
Not just "hair color"... hair "COOLER" !!!. Fashion Explosion... I can't begin to tell you guys emphatically enough, HOW MUCH I ADORE my "HAIRCOOLER" and designer cut by SERENA !!! It was an incredibly fun experience to allow her complete artistic license to redefine my appearance to reflect my TRUE INNER DIVA ... They have treatments for the outer and inner ME... She really cares about her client and seems to have a special way of making me feel as though no one else exists...STAR TREATMENT. As a fact, you could say " 5 STAR " treatment, as she has been nationally ranked for her AVEDA salon / spa. I am an AVEDA baby, and this is the VERY FINEST to be found. Check it out for yourself...I really suggest taking a friend for facials with April / Jessica and top it off with a girlfriends lunch, manicure and pedicure done on her lovely front porch...They sometimes have LIVE GUITAR too...You'll thank me for the advice.
Shut it Down!. Talk about somebody who doesn't know how to run a business!!! Serena has poor customer service... I have booked several appointments first thing in the morning and she has NEVER been on time, and really didn't seem to care because she didn't call my cell to say she was running late. She always seems stressed out which kills the atmosphere she has going for her, and it seems to be a salon full of drama! There's nothing special about it, they just need to shut it down! The spa thing is seriously a joke and she is totally over priced. I don't recommend her at all!
Beautiful Decor & Awesome Color.
Serena's is one of the neatest spas in downtown, the house is beautiful, very relaxing, and spacious. I would recommend if for bridal parties especially, it would be a great place for pictures too.
I had cut and color done and Serena did a fabulous job. I'd also recommend her if you are looking for a new, hot cut.
Historical House in Glenwood South ( GloSo) shopping district/dining district. Damn man, what more could you ask for...Theyre always doing something original, that no one else evens offers...Serena is a true "visionary" for head over heels makeovers. My wife looks like a model now! Her spa staff is launching exciting new services constantly (including romantic couples treatment, with fresh roses on the tables and floor, and one for my wife to take with). They even offer live music and beverages. My wife and I stopped for two couple's treatments and lunch on her front porch on the way to the airport, and she even arranged my car detailing while we were there... What other salon and spa offers this level of service?...I did'nt smell any smoke, either.
i realize this a gushing review, but not in anyway disingenuous. Serena is a wonderful stylist. Anytime i've wanted a change in style her instincts have been spot on. Cuts are superb, never rushed, and are done so that as hair regrows the look doesn't degrade. Clients are scheduled such that you never feel that you're in a hurry to get out of the chair so that someone else may have their appointment. The atmosphere is a dream. Not just the stately hardwood flooring in the upper loft, but also the effort spent in decorating the space. If you look around long enough you're almost certain to find something upstairs or down that makes you want to ask "where did you get that?" In all my cuts from her i've only seen her have one bad day, and she made sure that it was HER bad day and not mine, giving noticeable effort to make sure my experience was not effected by her mood. She chats during cuts like nearly everyone does, but she does an especially good job of REMEMBERING what you say. This leads to clients becoming, and being treated like, family/friends. A stylist that's talented, jovial, witty, and has the gravitas, the aura associated only with people who have genuinely good hearts and are committed to doing a superior job for their customers.
Great service, gorgeous atmosphere, fantastic hair!. Serena signature spa not only gave me a great haircut and color, they also left a huge smile on my face. The atmosphere is calming and serene, and does not include "a cloud of smoke" as i had previously seen on these reviews. They are the utmost professionals and strive to fulfill your needs without being annoying at all. I will never let anyone else touch my hair for shear lack of faith in any other stylist and salon. Serena has continued to do my hair with professionalism and always makes sure i leave with more confidence than i entered with. She offers a quaint, beautiful setting in a historically pleasing home. I recommend her to anyone and everyone for not only her talent but her ability to create a salon that doesn't intimidate the client.
Luxurious spa treatments and hair and nail services are offered in a cute, cozy house..
The earthy environment exudes warmth while evoking purity and calm with Aveda-green tones. A pleasant mix of rugs, hardwood floors and primitive-inspired furnishings make this two-story house cozy. Windows splash light into rooms but are covered up to allow for solitude and privacy when patrons receive massages, body treatments, wet treatments and facials. Hair removal, sunless tanning, manicures, pedicures and makeup application also are performed. They even have a full-service hair salon.
Going downhill. Let's just say it will catch up with this salon. Smoke and mirrors for only so long, enough said. Time will tell.
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