11/01/09

Girls-only spa day!

by annmay333

Couple of my girlfriends and I visited la therapie recently, and had a wonderful time. All of us had a facial and a massage, then spa lunch. We were happy to see that their inhalation room is open again, because we enjoyed it so much when we were there last time. The spa added a salon, so some of us had their hair and nails done. It was a great relaxation prelude to the girls-only weekend.

• Pros: great for groups, good quality treatmants, customer service
• Cons: none

10/02/09

Doesn't handle complaints professionally

by thriftygirl

I had an experience where a massage was advertised as 45 minutes, but from the time I entered the room until the time I left was only 35 minutes.

I wrote a letter of complaint. I received no reply. Ten days later I sent another message. I did receive a reply after the second message.

I was told that the 45 minutes was the total door-to-door time. I replied back that the door-to-door time *was* only 35 minutes. I send this mail on September 15th, and as of today (October 2nd) I have still not recieved a reply.

To be fair, when the service is rendered as advertised, it is very good.

• Pros: Good services (when rendered)
• Cons: Does not handle complaints on time, if at all

08/31/09

Great visit!

by Ak159

I was on business in the RTP, and someone recommended this spa to me. I had a wonderful time at la therapie. The services were great, and on time (very important to me since I'm so busy). My technicians were very professional and knowledgeable, they also made me feel really comfortable. BIG plus, you can also have your hair done after treatments. I hear this is a new thing at the spa-they offer hair services as well.

I highly recommend this place. Go see for yourself.

• Pros: pleasant customer service, ambiance, parking
• Cons: do not mapquest this location, use yahoo maps