Raleigh >Hospitals > Holly Hill Hospital
3019 Falstaff Rd, Raleigh, NC | Directions 2761035.782334 -78.583949
Open Daily 24 Hours
This place should be shut down. It is positively filthy. The assistants use profanity (including the F word) regularly. I was more afraid of the assistants than I was of any patient. My bed was ripped, the sheets did not fit and I found a dead roach on my mattress. Assistants barked at patients, even those who were compliant. Mold was growing on my AC unit. Several assistants turned a blind eye to some patients that managed to smuggle in weed and they smoked it on the floor. Every patient I spoke with spent 5 to 10 hours waiting to be admitted. I waited for 6 hours. The chairs in the waiting room had vomit on them and there was about 1/2 of an inch of urine on the floor in the holding area bathroom. My case worker was the only good thing about this place. Entertainment consisted of crayons and paper. I felt like I was living a nightmare. These are only the high notes of this horrible experience.
STAY AWAY from this nightmare at all costs! NEVER commit your child and get stuck here. It's like a cheaply run YMCA camp, with inept nurses, and lazy social workers. Nurses fudged records to make it look better. Psychiatrists are over-worked and almost always miss the mark. It's unsafe for any adolescent as it is understaffed; fights and arguments happening regularly. This place will CAUSE more problems than it will ever help resolve. Their business office is downright NASTY, and mean. STAY AWAY! This place is a nightmare worse that anyone's mental or drug abuse issues!
Staff "ok", finance department horrific – Had I known when a family member went to Crisis and Assessment/Hospital that I would not have any say in where she was admitted, I would have gone to the facility I wanted her placed at myself (Moses Cone or UNC). Finance Department was obnoxious within 2 days of this family member being ADMITTED, not discharged. Called regularly about payment that insurance wasn't covering. Even told me that if I pay everything today it will be less than $700.00, but if I wait more than 2 days, it is $1400.00 (this is all while my family member is still in the hospital). I said that they could go ahead and charge me the larger number, then the finance person recanted and said they would give me longer. Which is it? I will NEVER go there again. My family member also reported that a staff member assaulted (slapped) a patient. When I visited, the facility was not treatment based and didn't appear to be until we went through our discharge counseling session (these types of sessions would have been great if they were occurring throughout my family member's stay). Overall, thumbs down. If you unfortunately have to receive services in a psychiatric facility for yourself or someone you love, take the drive to UNC or Moses Cone if at all possible. Moses Cone was a phenomenal experience compared to Holly Hill.
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