Seriously the worse place to be financed with. My car was repossessed after a little over a month of being late. I communicated with them and said i would have it by the end of the month. The lady came to my house and called me a whore and we exchanged words. Now they will not let me get the car back unless i pay the entire balance off. PLUS** hey wouldn't tell me where my car was taken to! Tina is a bitch and so is the branch manager susie or susan! They wouldn't let me skip a payment and just add another month to the car loan.. THEY DO NOT WORK WITH YOU AND THEY ARE BOTH FUCKING ASSWHOLES! FUCK YOU BOTH IF YOU READ THIS!
bad customer service.
I have been with them every since 2007, since i have spoken with 10 differents peoples about my payments
they don't keep no acct of your payments, and on sept 31 2009 some woman call from her cell phone which were an area code (252) and smithfield is are code (919) she call on my job all day long for my truck payment and then she had an toll truck driver to call
me at work he said that he were going to pick my vehicle up even after i make the payment, so anyway my mother make the payment by moneygram and call that woman back and give her the ref; number and then
she said that 2008 payments had not been made and also this year may of 2009, by that time my job had to let
me go home because my pressure went up. anyway late that evening my mom got in touch with the collection manager matthew and told him what had happened and give him those ref: numbers he said that
the lady had not notify him of the payment being made, he took care of it and also he told me that he were not working that office last year. i would advise anyway not to get there auto finance with the peoples in smithfield
WORST FINANCE COMPANY EVER!. N.State Acceptance in Smithfield, NC had my car picked up by Lizard Lick Tow Service in Wendell, NC in error, I pay at their Raleigh Location since I live in Wake County, they didnt check their payment system and had scheduled to have my car picked up. I woke up called the Police thinking my car was stolen, then I called them to notify, and they said I think we picked it up by mistake we thought you had a unpaid balance, but I am not sure, so I will call you back, 4 hours went by until they returned my call saying oh yeah it was a error,but I have to figure out what tow service have your car, I'll call you back, They called back about 1hr later saying you can come get it, I refused to do that, I said the same way you took it will be the same way you return it . They had the tow serv. bring it to me at my job. How good does that look when a tow truck drops your car of at a Corporate Job!! Then the tow company broke my trunk button of the side of my door, and when I tried to stop the tow man to inquire about it , he said call N.State they are responsible, thats what I did.Then N.State call the Tow Ser. they are responsible thats what I did then he hung up and said he cant help me b/c N. State is Responsible for all damages, I called N.S. back they said, guess what **Call the towing serv. Never once did they apologize for all the confusion and stress they have caused me in one day b/c of their lack of customer serv. and no-knowledge employees. The man there said he will follow up on it he never ever called me back with a resolution, or yet a apology. I missed my daughter Ballet Performance, and her reward cermony that day b/c I had no car. But yet they know to call when you are a day late for a car note!!!!!!!!WOW Good Customer Service. My suggestion is to run if you hear the company called NORTH STATE ACCEPTANCE:"Smithfield, NC" However the Raleigh location is very in order. The people are very friendly and always are courteous and understanding to the customer needs.
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