Shopping >Kerry Catherine Jewelry
KCJ North Hills: Value, Service, Exceptional Experience.
Thank you for all your purchases from Kerry Catherine Jewelry. Our goal is to provide a great value in the jewelry we produce, a great guest experience and the individual service we’ve been known for over the years.
Your previous experience brought you back to us, and we wish our sizing policy was more clearly communicated and explained in a better way.
We’ve been known over the years for our unique custom designs and individual attention.
Kerry Catherine Jewelry provides its North Hills guests a wide range of custom choices and combinations for all styles in each of our collections. Since we can’t offer all custom combinations at North Hills, we’re able to offer custom sizing and alterations using the latest and best technology available, while servicing our jewelry and other’s at a reasonable cost.
Your gift was from our Sedona collection and is a substantially made sterling silver cocktail ring with a hand hammered texture, recently nationally featured. We had only produced two Sedona rings for our North Hills store during this holiday season, both in a standard size. Due to the Sedona Ring’s thickness, width, large stone size and hand-hammered finish, and in order to ensure the integrity of its craftsmanship; it can only be sized by a laser welder and not by traditional jewelry practices.
We hope you will allow us the chance to provide you the great experience that brought you back to us and will do our very best to make sure you receive the experience you deserve and the assistance you need, without pressure.
We will be reaching out to you shortly, and will try to win back your loyalty.
Thank you again for your patronage and support of Kerry Catherine Jewelry, North Hills.
Please accept our sincere apology and allow us the chance to make this up to you.
My relationship with Kerry Catherine Jewelers ended today. I have been a customer for a number of years having purchased earrings, necklace, rings for my wife. She prefers silver to gold and I found nicer custom silver pieces there. The ring I purchased this Christmas was on the lower end of prices in KCJ $365. I had to wait for several minutes to get the attention of the older woman (from Tennessee) while shopping and lost her help several times to phone calls from friends and people stopping in to say hello. On finding the ring, she insisted that I not worry about knowing the size because my wife could bring it in for sizing. Also if my wife did not like it, she could get a store credit. I bought the ring and thought things might improve when the computer confirmed I was a returning customer. I asked for gift wrapping but had to intervene when the ring was laid on a foam pad and put in a cardboard box.
I asked that the ring be put upright in a proper ring box.
My wife liked the ring and we stopped in today to have it sized. The same woman waited on us in an empty store. After some curt answers to my wife's questions on wearing the ring on different fingers, we were directed to the counter to sign off on the sizing change. We were then told it would be $95 charge, since they would be using a laser. I told the woman that she had sold me the piece and not mentioned any charge amount relating to sizing. This amount is not large on it's own, but represents 30% of the price of this particular ring. The woman response was that they would also charge to remake the ring in a different size. She then went on about how every piece is unique (though in this case there are two identical rings in the store). My wife frowned and asked to browse the store while considering whether to have the sizing done. To our surprise, a moment into browsing the clerk, annoyed, asked us for a decision in order to clear her computer transaction. The store was still empty! I told her she should leave everything alone while we browsed and decided (merry f***ing xmas). A minute later we told her we'd keep the ring as is. A bad taste in our mouths preventing us from imagining another interaction of any kind with the woman or the store. We may have the ring sized, but will find another jeweler. Never to visit Kerry Catherine again!
Thank you for all your purchases from Kerry Catherine Jewelry. Our goal is to provide a great value in the jewelry we produce, a great guest experience and the individual service we've been known for over the years and regret your experience went the way you described.
We apologize that our sizing policy wasn't more clearly communicated and explained in a better way, and wish you received a better experience, for which we've been known over the years.
Kerry Catherine Jewelry provides a wide range of custom choices and combinations for each style in our collections. Since we can't offer all custom combinations on our sales floor; we're able to offer custom sizing and alterations using the latest and best technology available, while servicing our jewelry and others at a reasonable cost.
Your gift was from our Sedona collection and is a substantially made sterling silver cocktail ring. We had only produced two Sedona rings for our sales floor (response continued)
The Absolute Best Custom Jewelry Experience in Raleigh...
Let me start by saying this review is long overdue and I've been meaning to write it for quite some time. I am honestly not sure if I have ever written an online review about anything, but the experience I had working with the staff at KC warrants it completely. My journey started as a completely clueless boyfriend looking to find an engagement ring for my girlfriend of the time (now fiance') around the beginning of 2010. After fumbling through quite a bit of internet research, i made my way over to north hills to check out kerry catherine's store (still clueless on the whole process) and get some face time with a real jeweler. That random decision would turn out to be the best I made throughout the whole process! Kerry and Vicky took the time to sit down and educate me on the whole process of custom designing a ring from scratch. No hard selling, no gimmicks, and they did so without a shred of proof that i was even remotely interested in buying anything from them. This was extremely refreshing and after examining some of Kerry's work, I knew that I wanted to move forward with using her as my designer. I'll keep the story short, but KC stayed after hours on multiple occasions for me to work with her one on one to create the perfect engagement ring over a period of time. I was able to select the perfect diamond out of quite a few that she ordered for me to choose from, and every design detail that I had in my mind for the ring she was able to put onto paper and eventually develop into the actual setting. The finished product is absolutely amazing and my fiance' Kathryn gets compliments on it everywhere we go. She was blown away that I had "designed" a custom ring for her that was one of a kind, something I could not have imagined doing at the start of the whole process.
If you are in the market for any kind of custom or just uniquely designed jewelry, i highly reccommend visiting KC to experience an unmatched level of customer service and expertise that compliments amazing jewelry products. They have made me a friend and customer for life; looking forward to writing another review about my experience designing Kathryn's wedding band in 2011!
Thank You Kerry Catherine!.
I purchased the engagement ring and our wedding bands from Kerry Catherine Jewelers and had nothing but the best experience.
Though our purchase was not extremely expensive, she took a great deal of time to go over our choices and to make us feel as if we were her only customers.
Yes, the engagement ring took time, but it is a handcrafted, one of a kind piece of art and this is expected.
We financed our purchase with the Jewelry store, paid 50% up front and paid for it 6 months.
Thank you to Kerry and David for a great diamond buying experience.
Bautiful, Sentimental, Emotional. These are words to describe the creations of Kerry Catherine Jewelers. Her artistry is undeniable as you look through her store. But the true experience is in meeting her and her staff. Not only are they professional but they build a bond with you through the creative process of design. Each custom design holds the best part of Kerry Catherine, a little piece of her heart. Beautiful, Sentimental, Emotional the precious metal that holds an heirloom together and sets Kerry Catherine Jewelers apart from the rest.
Work was done without a problem. Unique jewelry. This store has beautiful jewelry and I have been happy the gifts I have received from Kerry Catherine . I was given a bracelet that had a clasp that I didn't prefer and I contacted the owner to change it out and she was very nice about it. This work was done as I asked and we have since been in the store and have been happy with their service.
Unique Designs, Pure Artistry, and A True Professional.
I first came upon Kerry Catherine Jewelry Store after looking for something for my wife. All the stores I looked at had similar designs, and the same colored gemstones. Simply put, everything looked the same. Kerry Catherine’s pieces are all unique designs, and different colored gemstones. Her pieces look nothing like her competitors, and let me say her artistry is also reasonably priced.
To add to the earrings and necklace I purchased I had a custom bracelet made. I wanted the gemstones to match, but the design to be somewhat different, but close enough that they didn’t clash. What I received, on the date it was promised, was exactly what I wanted, and then some. I couldn’t have been more pleased.
My last, and most recent, experience with Kerry Catherine was to have my wife’s engagement ring reset. After explaining what I wanted, Kerry took the time to educate me on design styles and metals. I then asked for some suggestions to see what she would do. I left without making a decision and with lots to think about. I brought my daughter on my next trip to get her input. Kerry spent the time to educate my daughter as she had previously done with me. At no time did I ever feel any pressure to have Kerry Catherine's do this piece because she had spent so much time with me. Long story short, after having a new ring designed and hand made by Kerry, a 31 year old diamond has never looked so good. The new setting makes it look bigger and the way the light can get in under the stone makes it look brighter. My wife adores it and never takes it off.
In summary, if you want beautiful, unique, different, exclusive, uncommon, distinct, individual or incomparable jewelry pieces, designed and hand crafted by a true artist, delivered as promised, and reasonably priced for all that she does, Kerry Catherine Jewelry is the only place to go.
True Artist. I happened upon Kerry Catherine Jewelry at the Strut Fashion Show in Raleigh a few years ago. Being so impressed with the impeccable and gorgeous design, I was compelled to visit the store. Since that day, I have being a raving fan and a loyal customer. I have received numerous compliments (including ooohs and aaaahs) on the pieces that I have purchased.
Be Prepared to Wait and Wonder. I too have had problems with lack of responsiveness on custom orders. I placed an order for a custom piece I was giving to a friend for a special occasion. I was given 4 different dates by which it would be ready. I had to repeatedly call and physically walk into the store to try to nail down an actual pick up date. The final result wasgorgeous so I asked Kerry to make one for me as well. It's been over a month and I haven't heard hide nor hair from her. I've left a couple of messages for her to call. No response. The aggravation of constantly calling to find out whether you'll ever get your piece and the constant missing of delivery dates sucks all the joy out of receiving the final product. It's too bad because she's a gifted artist with a lovely store. A simple follow up by her or her staff to let a customer know the status of an order is just plain good business, not to mention common courtesy. My recommendation... if you're willing to purchase off the shelf, go to her store. If you want custom work done, go elsewhere ... unless you're willing to wait and wonder for months on end.
Excellent Design and Service. Kerry Catherine continues to have the best quality and artistic jewels for those of us who want elegant and timeless design. She is truly wonderful.
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