Raleigh >Sushi-Thai Restaurant
BAD SERVICE. I agree with alot of the comments on this page. The management staff have a big problem with name calling and labeling. I sat at the bar the other day with a co worker although we were not together and placed separate orders they were trying to force me into paying for his expensive suishi roll to get mine for free. I understand the concept of buy one get one at lesser or equal value free, but i am not responsible for the entire restaurant's expensive rolls, only the ones i order, especially if i am seated alone at the bar. I didn't expect anything for free, I simply wanted to pay for my meal and not everyone elses, when asked to speak to the manager i was told that he was the manager and he had seen me coming and thought that i would raise a stink about their policies!!!!! He labeled me before i even sat down to eat!!!! I was highly insulted. i will never eat there again, even though the suishi was good and the suishi chef ran to my defense. He by the way was the only employee getting a tip out of me. I can't believe they are still doing business. After reading all the comments it sounds like they make a habit out of calling names and labeling. Sorry for your poor experiences, but you have to live and learn. I did.
Before you go to this place, read the RECENT reviews. It's hard to figure out how a restaurant can screw everything up this badly. Makes you wonder if the entire staff is shooting up together in the kitchen. The Thai food is simply horrible. Although the Sushi was edible, it was not great, and many others have complained about the quality of the fish, and noted the conditions it was kept in when they got a 77.5 sanitation grade.
Waiters are just clueless, they would have to try to be worse. The "buy one get one free" sushi deal is a tricky con unless you only order rolls, but they don't explain that to you before the bill comes. For example, if you order 4 expensive rolls and 4 cheap pieces of sushi, they take off the four cheap pieces as "free" and charge you full price for the four rolls.
Overall, it just sucks, one of the worst dining experiences of my life. Avoid it at all costs.
Buy one get one free--SWEET!!. I've been going to Sushi Thai for a few years for their $1 sushi and spicy basil. I went a few days ago and found out that they had totally changed their sushi menu and prices, no more dollar sushi or 2 dollar rolls. At first I was really upset, but then our waitress recommended we stick mostly to the bigger rolls since it's buy on get one free---and it was awesome!. We only got 6 rolls, but there was soo much food i had to take some home--and my friend and I only paid $15 each. The sushi there was always tasty, but now it's even better, especially the salmon. I miss the tempura by the piece, but all the new specialty rolls totally made up for it.
Prices are Horrible!!!. I have been going to Sushi Thai for the past 2 and a half years and i have always loved the place. I would always go at night when they had $1 sushi! You couldn't beat it! I would go there a couple of times a month. Well I moved but I finally had a chance to order it again and when I called in I was shocked to find out their new prices. I was informed they no longer have $1 sushi and that it is $6 for 2 pieces. He was happy to inform me that they now take 10% off, so instead of paying $6 I would now pay $5.40. I realize that sushi is not usually a cheap meal, but going from $1 a piece to $3 a piece is horrible. I can safely say I will be looking for a new place to purchase my sushi. If anyone has any suggestions of a new place please let me know!
Used to be my favorite now THEY SUCK. I used to go here regularly because they had really good steak and great sushi with a price you couldn't beat. $2 for 6 roles was fantastic. Now they have waiters who have no idea what they are doing or talking about. It is also now buy one get one free. What they don't tell you is it's buy one get one free per TABLE not per PERSON! Was made to believe it was per person and when My friend and I confronted the manager about my outrageous bill($66 for 2 people) she got an attitude with us! Like we were supposed to know how this works. We were not the only people confused either. I looked around and everyone I saw getting sushi had a wtf are you talking about look on their faces and asking the waiter to explain. I am very disappointed it turned into this uptight, over priced screw you over any way we can restaurant. I will never go back!
They are working hard to lose business!!!!!.
My husband and I tried to go to Sushi Thai last night, against our better judgment. This place has always been sub-par, compared to Thai restaurants in DC, but proximity to our house was always a plus. Last night, we walked in at 6:30, in hopes of getting something better than Subway or Chubby's. The restaurant was only half full. We thought, "Great, we'll get in and out pretty quickly!".... but we were put on a waiting list! I asked why there was a wait when there were so many empty tables, and she said, "They are all four-person tables, and there are only two of you.". I was flabbergasted! I gave her the benefit of the doubt, thinking that she would quickly realize how poor she was at probabilities, but we ultimately left and went to Chubby's (as did the other two-person party waiting for a table).
What is WRONG with these people? I am sure the owners are completely unaware that they lost four customers that they could have seated, if they had not been holding out for more people for the four-top tables. As we walked past the restaurant after our Mexican meal, it was slightly more full, but there were plenty of empty four tops, waiting for customers. Sushi Thai, you stink.
This Place Gone Downhill. I took one of my friends from out of town to sushi, initially I wanted to take him to Waraji but they are closed so against my better judgment I took him to Sushi Thai on Wycliff Rd. One, when we walked in no one greeted us not even a smile. Secondly, the waitress didn't speak English very well and when I went to order some sashimi she didn't tell me it was 3 dollars/piece (a la cart said $2 sushi), if I had known I wouldn't have ordered such pricey sushi so lastly I wanted to talked to the manager and she had an even worse time speaking English and she basically says that I was lying and I knew that sashimi cost 3 dollars/piece b/c "our menu hasn't changed in the past 3 years" !! Huh?? I'm supposed to remember how much everything cost since 3 years ago...there's a reason why I haven't been back in 3 years NOW I remember...the people there SUCKKKK!
Cheap for Dinner!!. My boyfriend and I had our first dinner here together four years ago. The service is great, the sushi fresh, and best of all, sashimi pieces are $1 and small rolls are $2 (dinner prices.) The lunch prices are more expensive. If you go, sit at the bar! It's quite comfortable.
avoid it! food comes from China...I mean Sam's Club!.
Sushi Thai used to be my favorite neighborhood place to eat. The food has gone downhill badly, as well as the customer service. The 89 rating is scary especially in a sushi restaurant!
Our situation we ordered over $70. in take outs, based on it was a great place to eat not too long ago.
Problem: When we got home with our food, we were missing a child's dinner. When I went back there after dinner to point it out and expected to get a refund, I was called a liar. I realized at that moment I had a better chance of selling water at Niagara Falls than to get my money back.
She said they remembered "putting it in the bag". The whole time I'm thinking we had to split up our dinners so we could all eat is all I know. When I returned and confronted the hostess over my child's missing dinner I was polite with her not expecting any problems over something so trivial. She when told me "ahhh nooooo weeeee put in bag". I asked her if it was worth losing a customer over the $8.00 dinner. , She replied "there was nothing she could do".... How about a refund...at least give me some free chopsticks or fortune cookies, if not my money! That way I'd feel like I had at least been kissed before I got screwed! Knowing my luck the cookies would have said "Confucius say count your rice grains before leaving restaurant " Who's the manager anyway? It seems the owners would wake up and fire this guy if they want to stay open! A public relations course would go a long way for these people.
Long story short, the food taste like it came frozen from Sam's club. It has gone downhill in the past year badly. The tempura shrimp use to melt in your mouth. It now tastes like it's been in a freezer for a year (unwrapped) and then reheated in a microwave.The management made a poor decision on this situation, enough for me to come home and write this review. We'll never go back folks. Too many other honorable restaurants around than to take a chance on this dive.
PS: What ever happen to customer comes first? Sorry...that was in America I guess. I advise to stay away!
I hope this is good advise for anyone, and hopefully helpful in making a decision on where to spend your hard earned money!
Never AGAIN. We've eaten here before but a long time ago and it was good, however the last time I went to order take out and the service was horrible horrible!! And you ask how is that possible for take out? I ordered at 7:30 pm, and they told me 20-30 minutes, I got there at 8:00pm they repeated my order took my payment and then said that it would still be another 15 minutes. When I went back up at 8:10 after 3 other people picked up their take out orders and asked about the status of my order, they asked what I had I said "sushi" the hostess said it takes 20 minutes and then said if want quick sushi I can go to Food Lion next door. When I said I'd called in the order and showed her the receipt of my payment she spoke with someone in Japanese for 10 minutes and apologized then said it should be out soon. I said it's been 45 minutes since I called and they said okay they'd go see and then came back to say a few more minutes. 10 minutes later the food was ready (after I said I no longer wanted it) and when I got the order home less than 5 minutes away) our appetizer (Chicken Satay) was cold and they missed one order of our sushi. I was so disappointed by their lack of customer service and I'm pretty sure they forgot to put my order in until I got there. Next time I'll drive further and go to Thai Sushi in Cary. Food & Service are much better there.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!