Raleigh >Home Improvement Stores >
Glass >Glass Doctor
PO Box 52216, Raleigh, NC | Directions 2761235.853328 -78.696597
They installed a back glass in my mustang and did a great job! Office and technician were fantastic!
Great Service! – I woke up this morning to my car being vandalized outside the hotel I was staying at. I was in town for a few days from out of state. I called my insurance company and they referred me to a glass company that the use. I called them and I explained my situation and how I'm suppose to leave today to be at another meeting tomorrow. They were not understanding at all. Said that the soonest they could do the work would be tomorrow. I called a few more companies and they either couldn't do it or they were just rude. I called Glass Doctor and the girl I spoke to was great. They were very sympathetic with the entire situation. The price was reasonable compared to what all the other companies were quoting. They came out and replaced the glass with no problems. If I'm ever in need of any glass replacement I will call them first.
Fixed My Panes – I borrowed my Dad's Cadillac STS for a week while my other vehicle was being worked on. He didn't bother to mention to me that the driver's side power window was working, and if you put it down you couldn't get it up. Of course I put it down, and when it wouldn't go up I tried to 'help it.' You know what happens next....kaboom. That's right. So in about a day, local Glass Doctor Manager Eric Bottomley had me a new window, power window mechanism and got it all working again at a fair price. Those guys really know their stuff. As far as I am concerned, I don't care if there is anyone else that does this kind of work. These guys will get my business.
A little higher..but great work! – My car was broken into, they even busted my windshield. I called around to several companies to get prices. When I called Glass Doctor, their prices seemed higher than the other companies. When I asked why they were higher they explained that they use original equipment glass, and also told me about their warranty. None of the other companies mentioned anything about original equipment or a warranty. I told the customer service girl that I would need to think about and call back. I again called the other companies and was not impressed. One in particular said that since my car was so old (1988) that they would not come out to me, I would have to go them and sit in their office for 2 hours (did I mention that my windshield was busted?). Not impressed at all, I called Glass Doctor back and scheduled my appointment. They came out and took care of my car. The rep I spoke to was great, and would use them again!
Glass/Screen Repair – I have used Glass Doctor on several occasions after getting good feedback from my neighbor about the customer services and job performances that she has received from Glass Doctor. They have been out to my home and replaced screens, patio door glass and the rollers, and most importantly, the took a plain mirror off my wall back to their shop and installed bevel strips on it and then re-installed the mirror. The look of the mirror with the bevel strips are simply amazing I could not believe the difference in the way it looks. I highly recommend this company to anyone that needs any type of glass repair/replacment. Kudo's go out to Glass Doctor Raleigh.
Didn't hire them - but baffled at their prices! – I called for a windshield quote. They priced me over 300$ to do it on the same day for mobile service. Slightly less to bring my car to the shop.
Then they said they had an opening for today, and if I could take it they would charge a little less for both quotes.
I kept shopping...and found the same warranties/service/promises with a smaller company for $100 less. And they give free mobile servicing...I didn't have to think about 4 different quotes.
All I'm saying is - shop around.....Just because you have a big name doesn't mean you can charge ridiculous prices.
Glass Doctor only uses OEM quality glass, we replace moldings when needed, and our technicians are certifed. We offer the only 12 month windshield breakage guarantee in the industry. We are a member of AGRSS and have been certified by them as meeting all the installation and safety procedures for auto glass installation. Check out the web-site safewindshields.com. There are no hidden costs. Our quote is our quote. We will never be the lowest cost, and we will never compromize the safety of you or your family. Wayne Gaudette - Owner
Great Experience / A+++ Service – I had my windshield replaced by Glass Doctor about a month ago and the customer service person who took my order was wonderful! She was very informative and professional.The scheduling department called me within an hour of placing my order and they arrived on time as promised by the scheduler. The work quality was also great and the technician was wonderful. Seemed to care about the quality of work he was performing. 1 hour later I had a new windshield and I must say I'm truly pleased with the entire establishment. I have and will continue to recommend to my friends and family
W/S Replacement – Glass Doctor installed a windshield in my truck and a couple of windows in my house. They filed the insurance claim for my windshield and were very quick to install the windows in my house. They did a great job and I will continue to use them for my glass needs.
Horrible – I called Glass Dr and it must have been after hours (5:30 pm) and I was told by an automated voice that all lines were busy and to remain on the line. So I did. Then after a few minutes of listening to the jingle my call was just ended. I then tried later (8:00 pm) same thing. I then went to the website and put in a request to be contacted, and big shock I was not contacted.
If you want help with a broken window call Raleigh Glass & Marrow Co., Inc.- 6305 Lake Wheeler Road, Raleigh, N.C.- 919-779- 5880, ask for Gerald. The phone rang once and I had a person on the line. Gerald then got someone to come to my house in a couple of hours.
This is not our usual response time. I question who made this remark. It is legimate? A phone call to the office on the next business day would have resolved the problem and given us an opportunity to check into what might have gone wrong. Our reviews are mostly always excellent. Wayne Gaudette , President Glass Doctor - Raleigh
Not cool – I called the day my window broke. Said someone would call that afternoon. Nobody did. I called the next day,The operator could not give me a ballpark estimate on the phone. Really? you work for a glass company taking phone calls all day about replacing glass and you can't even give me a ballpark? Man comes out to measure and give quote, told me it would take 5-7 days to order glass for a bedroom window. Then once the piece is in, they will call to make an install date. Meanwhile my bedroom is freezing. They come to your home to give a high estimate thinking once they're in your house you will agree. No thanks I shopped somewhere else for half the price.
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