10/30/09

Wedding Day Disaster!

by legj

Very Disappointed ! We hired 1 limo and 2 different size buses for our wedding day to take our guests to and from the church, reception and hotel. After the ceremony, the buses proceeded to take all the guests to the reception and 1 of the buses was suppose to come back to the church to pick up the bridal party after having pictures taken. They forgot us!! We waited almost an hour for the bus and when it finally arrived, the driver didn't understand why the mother of the bride was upset. Said it wasn't his problem! Needless to say all the guests were waiting and waiting for the bridal party to start the evening! When we called several days later to discuss this with the VP of the company, he acted like he had no idea what we were talking about then made some lame excuse and as VP of this company, his customer service skills were lacking to say the least. Very disappointed in this company and how they handled or rather how they have not handled this problem. Would NOT recommend their services. Too many other reputable companies who would appreciate your busines

I now know why the turnover in staff is so high here! I talked to 4 different reps in a 6 month period, all of which are no longer working there!

• Cons: Poor Customer Service

09/15/08

Most dishonest company i have every dealt with

by LongtimeGI

Capital Style Limo/Transportation picked up my passengers for my wedding and got them there on time. We payed the driver a LARGE sum of money for the remaining owed balance and he pocketed the money and told the company we only gave him a small tip. The company charged my credit card for the same amount. When I contacted them, they said "well, he is our best driver; he's been here for 10 years and his honesty is above reproach." That is not at all true! I spoke to the vice-president and he backed his driver 100%. If you want to deal with a straight-forward company, then this is NOT the place for you. Please, please, please, use someone else. By the way, I'm still waiting for my money!!!

• Pros: They arrived on time
• Cons: The driver and company were very dishonest about my money and did not know the way to the destination.

06/16/08

Service Was OK

by lorimath2005

The car arrived on time and was clean. The bill was twice what I was quoted. They said they had a lot of turn over and had several wrong quotes go out. They credited back the overcharge to my credit card.

• Pros: On time and clean
• Cons: Deceptive pricing practices - double check your written quote